One App to Rule Them All (Why Messaging Matters)

Are you processing credit card transactions on a website or mobile application? Maybe you offer a hosting service, or build business websites. Get ready, the nature of the web business transaction is changing. You should already have a strategy for accepting transactions from players like Apple’s Messages, WeChat and Facebook Messenger. When supporting Instant Messenger transactions, you will need more than purchase buttons. Sourcing AI-bot technology will be a requirement to support the presale and purchase conversations via these messenger applications.

Is DevOps Enough in a SaaS World?

The devops approach was meant to give us agile development AND more manageable applications – reducing cost of operations and making apps more reliable. Being close to ops helps, but it is not the full story. It works well for individual applications, but can miss the complex interactions between applications, and between applications and the users or consumers who operate them. The Sprint approach that grew up within Google is good as a starting point, but a more continuous relationship needs to grow out of it.

The ‘I’ in CIO is for Information

For the last sixty years, the title for the person in charge of IT should really have been the Chief Digitization Officer rather than Chief Information Officer (CIO). Today’s technology enables the CIO to focus on information as well as technology. As CIO, you must own the connection of your customers to your business – the customer experience (CX). Personalizing this experience will require collecting more information about your customers. There are multiple information collection approaches, and you must select those that will give you sufficient details, and more importantly match the type of relationship desired with your customers.